1. Introduction
Costanauta Luxury Tours ("we", "our", "the company") is committed to protecting and respecting your privacy. This privacy policy sets out the basis on which we will process any personal data that we collect from you or that you provide to us through our website, applications, or services.
By using our website or providing your personal data, you accept the practices described in this policy. We recommend that you read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Data We Collect
We may collect and process the following data about you:
2.1 Information you provide us:
- Personal identification data (name, surname, email address, phone number, postal address)
- Booking-related data (travel dates, preferences, special requirements)
- Financial and payment information (credit card details, banking information)
- Information provided when completing forms on our website, including information provided when registering to use our site, subscribing to our services, posting material, or requesting additional services
- Information provided when communicating with us by phone, email, or otherwise
- Information provided when participating in surveys or providing feedback
2.2 Information collected automatically:
- Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page
3. How We Use Your Data
We use the information we have about you in the following ways:
- To provide you with information, products, or services that you request from us or which we believe may interest you
- To fulfill our obligations arising from any contracts entered into between you and us
- To allow you to participate in interactive features of our service when you choose to do so
- To personalize and improve your experience on our website
- To manage and administer your account with us
- To process your bookings and payments
- To provide customer service and respond to your inquiries
- To send you promotional communications about our services, special offers, or information we think you may find relevant (always with your consent when required by law)
- To conduct surveys and analysis with the aim of improving our services
- To comply with our legal and regulatory obligations
- To detect, prevent, and address technical, security, or fraud issues
4. Sharing Your Personal Data
We may share your personal information with:
- Service providers who need access to this information to perform services on our behalf (e.g., hotels, guides, transportation providers, restaurants, payment processors)
- Affiliated companies and business partners that offer joint services or promotional products
- Professional advisers including lawyers, bankers, auditors, and insurers
- Tax authorities, regulators, or other authorities when necessary to comply with legal obligations
We do not sell, rent, or exchange your personal data to third parties for marketing purposes without your explicit consent.
5. Your Rights
Under applicable data protection laws, you have several rights in relation to your personal data, including:
- Right of access: You may request a copy of the personal information we hold about you.
- Right to rectification: You may request that we correct any inaccurate or incomplete information we hold about you.
- Right to erasure: In certain circumstances, you may request that we delete your personal data.
- Right to restriction of processing: In certain circumstances, you may request that we restrict the processing of your personal data.
- Right to data portability: In certain circumstances, you may request that we transfer your personal data to you or to a third party.
- Right to object: You may object to the processing of your personal data in certain circumstances, particularly for direct marketing.
- Right to withdraw consent: Where you have given consent for the processing of your personal data, you may withdraw it at any time.
To exercise any of these rights, please contact us using the contact details provided at the end of this policy.
6. Data Security
We have implemented appropriate technical and organizational security measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage. These measures include:
- Encryption of sensitive data
- Restricted access to personal data
- Monitoring of systems to detect vulnerabilities and attacks
- Regular staff training on data protection and security
- Periodic assessments of our security measures
Despite these measures, transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
7. Cookie Policy
7.1 What are cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work or work more efficiently, as well as to provide information to the site owners.
7.2 Types of cookies we use
We use the following types of cookies on our website:
- Strictly necessary cookies: These are essential to enable you to navigate our website and use its features. Without these cookies, we could not provide the services you have requested.
- Performance cookies: These collect information about how you use our website, such as which pages you visit most frequently. These cookies do not collect information that identifies you personally; all information is aggregated and anonymous.
- Functionality cookies: These allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
- Targeting or advertising cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns.
7.3 Cookie control
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
8. Changes to Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please review this policy periodically to stay informed about how we are protecting your personal information.